FAQ
Questions, answered.
The things people ask most before getting started. Can't find yours? Reach out and we'll answer it directly.
Do my customers need to install an app?
No. Passes live natively in Apple Wallet or Google Wallet - both already on every iPhone and Android phone.
Which wallets are supported?
Apple Wallet and Google Wallet, natively, from a single template and a single API.
Can I use Pocket without writing code?
Yes - design templates and issue, manage, and message passes entirely from the dashboard. The API and webhooks are there when you want to automate.
How do live updates work?
Change a field and Pocket pushes the update to every saved pass - a wallet notification on Apple, a direct update on Google - typically within seconds.
Can I connect my CRM?
Yes - Klaviyo, Mailchimp, and HubSpot connect directly, Zapier covers thousands more apps, and the REST API and webhooks handle anything custom.
Is there a free way to try it?
Yes - create an account and issue your first passes for free. See Pricing for what's included at each tier.
How is my data secured?
Encryption in transit and at rest, tenant isolation by row-level security, hashed API keys, and signed webhooks. See our Security page for details.
Can I migrate from plastic cards or another platform?
Yes - bulk-create passes from a CSV export of your existing members or customers, or drive the import over the API.
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