Passes & Wallet

How Apple and Google Wallet passes work

A plain explanation of what a wallet pass is, why customers don't need an app, and the real differences between Apple Wallet and Google Wallet that affect how you design.

Issuing a pass

The three ways to create a pass - by hand in the dashboard, from a hosted issuance form, or over the API - and what to fill in when you do.

How customers add a pass

What the install page looks like, the exact steps on iPhone and Android, and the handful of questions people actually ask when a pass won't add.

Live pass updates

Change a pass and it changes in the customer's wallet by itself - what triggers an update, what they see, how quickly it lands, and the cases where nothing appears to happen.

Pass statuses and lifecycle

What issued, active, removed, deactivated and nullified each mean, which are reversible, and how archiving differs from voiding a pass.

Tags and bulk actions

Group tags are how you target notifications later. How to name them well, how to tag and archive passes in bulk, and how to find things with search, filters and CSV export.