One login can belong to several PocketPass accounts. Agencies managing clients, groups running several brands, and consultants all end up here.
How it works
The control at the top of the sidebar shows which account you're currently working in. Open it to switch.
Everything you see belongs to the selected account - passes, templates, notifications, API keys, webhooks, team. Switching changes all of it at once.
Your choice sticks between visits, so you stay where you left off.
Accounts are completely separate
There's no sharing between accounts, by design:
- A template in one account can't be used in another. To reuse a design, rebuild or duplicate it.
- Passes belong to one account.
- An API key only ever works against the account it was created in.
- Notification audiences never reach across accounts.
- Your role can differ - admin in one, viewer in another.
The mistake to avoid
Nearly every problem with multiple accounts is the same one: doing something in the wrong account.
Issuing a client's passes into the wrong account, sending a notification from the wrong brand, or creating an API key in one account and wondering why it returns nothing in another.
Check the account switcher before you send a notification or archive anything in bulk. Those two are the actions you can't quietly undo, and the dashboard looks identical whichever account you're in.
"My passes have disappeared"
Almost always the wrong account is selected. Check the switcher first - it resolves this far more often than anything else.
The same applies to a template you can't find, an API key that returns nothing, or a webhook that isn't firing.
Adding an account
You're added to an account by an admin of that account, using the email you already sign in with. Once they've added you, it appears in your switcher next time you load the dashboard. See Team members and roles.
Signing up again with a different email creates a separate login rather than a second account - which is usually not what you want.
If you work across accounts all day, use a separate browser profile per client. It's a heavier hammer than the switcher, but it makes the wrong-account mistake almost impossible.